Four questions every business owner should be able to answer. See where your IT is strong, where you're relying on assumptions, and how you compare.
It takes 2 minutes and starts just below. You'll see your result straight away, with no email needed.
Answer honestly. There are no trick questions, and you'll see your result straight away.
Pop your details in below and we'll email you a fuller breakdown, with one practical thing to check in each area. No pitch, just a useful comparison.
With one practical thing to check in each area. Phil will follow up personally, with no pitch.
“I have entrusted our companies IT services with Phil for a number of years now. Affirm IT Services have helped Advanex Europe to develop a deeper understanding of our servers, computers and antivirus software.”
Ashley Reast, IT Manager, Advanex Europe“Superb and personable service from day one. Tailored to our needs, with no problem too small or too large.”
Matt Shaw, Google review ★★★★★They wanted faster responses and people who understood their business. Now issues are dealt with quickly and support feels personal, not process-driven.
Read the case study →They show up as lost time, frustration and risk to the business. Here's what each question is really asking.
Excel has crashed. It only affects one user, so the ticket is classed as minor, with eight hours allowed for a response. To IT, it's a minor problem. To the business, it's a customer meeting falling apart.
Does your IT provider understand why the problem matters, or only what priority the ticket has?
A four-hour agreement usually means an engineer turns up within four hours, not that the server is fixed. Meanwhile, orders still need to leave the building and wages are still being paid.
Could your IT team prove how the business would keep working while the server was repaired?
Read: Why backups don't keep your business running →An attacker might quietly disable the antivirus, create a new user and install remote-access software. Individually, none of it looks like a virus. Together, it should make somebody stop and investigate.
If it happened tonight, who would notice, and who would act?
Read: Is a lack of monitoring going to cause your next breach? →A Windows password and full-drive encryption are not the same thing. Without encryption, someone can remove the drive and read the files. The ICO recommends encrypting laptops that hold personal information.
Could you prove the drive was encrypted before it disappeared?
Read: Encryption might save your business £1000s →We don't ask customers to take it on trust. Every answer on the scorecard is something we can show evidence for.
I'm happy to go through your scorecard with you. No pitch, just a useful comparison, and you'll come away knowing exactly where you stand.
Phil Davenport, Managing Director
07528 396497 · 0115 753 0123
phil@affirmit.co.uk
